Returns and refunds

Returns & Refunds Policy

At Salty Seal Co. we want you to be absolutely delighted with your coastal-inspired apparel. If you are not entirely satisfied with your purchase, we are here to help.

1. Our Return Window

You have 30 calendar days from the date you received your item(s) to notify us of a return and send the item back.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags still attached.
  • Proof of purchase (order number or receipt) must be included.

Please Note: Items that are stained, heavily scented (e.g., perfume, smoke), or visibly worn will not be accepted.

3. How to Initiate a Return

  1. Contact Us: Please email us at saltysealco@gmail.com with your order number and the reason for the return.
  2. Wait for Confirmation: We will respond with return instructions and the address for our returns centre.
  3. Ship the Item: You are responsible for paying your own shipping costs for returning your item. We strongly recommend using a tracked shipping service,
    as we cannot be held responsible for items lost or damaged during return transit.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the approval or rejection of your refund based on the item's condition.

  • If your return is approved, we will initiate a refund to your original method of payment (credit card or original payment service).
  • You will receive the credit within a certain number of days, depending on your card issuer's policies.

5. Exchanges

If you need to exchange an item (e.g., for a different size or colour), please follow the returns process (Section 4) for the unwanted item and place a new order for the desired item. This is the fastest way to ensure you get the product you want.

7. Damaged or Faulty Items

If you receive an item that is damaged or faulty, please contact us immediately at saltysealco@gmail.com with details of the product and the defect. We will work swiftly to resolve the issue, either by sending a replacement or processing a full refund, and we will cover the return shipping costs in this instance.