Terms & Conditions and Shop Rules
Effective Date: December 1, 2025
Welcome to Salty Seal Co! These Terms and Conditions ("Terms") govern your use of the website and the purchase of products from Salty Seal Co. (referred to as "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.
1. Company Information and Acceptance
1.1. Our Brand: We are Salty Seal Co. a coastal-inspired clothing brand based in West Cornwall, UK, operating exclusively through our online shop.
1.2. Acceptance of Terms: By placing an order with us, you warrant that you are legally capable of entering into binding contracts and you accept these Terms and Conditions.
2. Product Information and Orders
2.1. Product Collections: We offer distinct collections of apparel, including:
- The Core Line: Featuring our original logo on essential items (t-shirts, hoodies, hats).
- The Specials Collection: Featuring detailed, colourful, bold, or picture logos.
- The Seasonal Collection: Offering a seasonal take on our classic logo.
- The Icons Collection: Premium apparel featuring high-quality images of our iconic seals.
2.2. Product Descriptions: We strive to ensure that all descriptions, sizing guides, and pricing are accurate. However, garment colours and print sizes may vary slightly due to screen calibration and the printing process.
2.3. Pricing: All prices are stated in [Your Currency, e.g., GBP] and are inclusive of VAT (where applicable). Prices do not include delivery costs, which will be added at checkout.
3. Ordering, Processing, and Payment
3.1. Order Confirmation: Once you place an order, you will receive an automated order confirmation email (your "Salty Seal" welcome!). This confirms we have received your request.
3.2. Processing Time: All orders are processed and prepared for shipping from our West Cornwall base within 3 to 5 business days. This may be slightly longer during new collection launches and peak holiday periods.
3.3. Payment: We accept payment via our website using Stripe pay accepting most major cards, e.g., Visa, MasterCard, All payment transactions are handled securely by third-party providers.
4. Shipping and Delivery
4.1. Shipping Commitment: We are committed to getting your Salty Seal apparel to you efficiently.
4.2. Delivery Times: Delivery estimates provided at checkout are estimates only and do not include the 3-5 business day processing period.
4.3. Tracking: Once your order is shipped, tracking information will be updated and provided via email.
For more information please see:
https://saltyseal.bigcartel.com/policies/shipping
5. Returns, Refunds, and Exchanges
5.1. Returns Policy: Our detailed Returns and Refunds Policy, which grants a minimum of 30 calendar days for returns on eligible items, is available [Link to your Returns Policy Page].
5.2. Eligibility: Items must be unused, unwashed, and in original condition with tags attached to be eligible for a refund.
For more information please see:
https://saltyseal.bigcartel.com/policies/refund
6. Our Ethical and Charitable Mission
6.1. BDMLR Donation: We are dedicated to the care and protection of seals. We proudly donate a portion of every single purchase directly to the British Divers Marine Life Rescue (BDMLR) to support their critical frontline rescue work.
6.2. No Guarantee: While we commit to making this donation from every sale, this does not constitute a legal partnership with BDMLR, nor does it guarantee a specific financial return to the charity. Details on the donation structure are available upon request.
7. Intellectual Property (IP)
7.1. Ownership: All designs, images, text, graphics, the original logo, and the name Salty Seal Co. (including the "Salty Seal" family concept) are the intellectual property of Salty Seal Co. and its creators and licensors.
7.2. Use Restriction: You may not copy, reproduce, or use any content from this website or our social media for commercial or individual private purposes without our express written permission.
8. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.